XU360: Salesforce-Native Commercial Platform for Utilities
Rise Technologies modernize utility companies commercial operations through XU360 — a Salesforce-native platform that unifies customer-facing and back-office processes into a single, configurable solution for electricity, gas, water, and waste management services.
The Challenge
Utility companies operate within highly complex commercial environments, where customer management, contract administration, billing, metering, field activities, and payment processes are often distributed across multiple applications and legacy systems. This fragmentation increases operational complexity, limits process visibility, and makes digital transformation initiatives longer, more expensive, and more difficult to manage.
Organizations require an industry-specific platform capable of supporting the entire commercial lifecycle while reducing integration effort, accelerating deployment, and providing the flexibility needed to adapt to evolving business and regulatory requirements.
Our Approach
Rise Technologies developed XU360, a Salesforce-native commercial platform designed specifically for utility organizations. Built on proven industry processes and available on Salesforce AppExchange, XU360 delivers an integrated environment that manages every stage of the commercial lifecycle through a single, scalable solution.
- Support the complete commercial lifecycle across electricity, gas, water, and waste management services
- Unify sales, contract management, customer service, installation activities, metering, billing, invoicing, payments, and collections within a single platform
- Reduce reliance on fragmented applications and complex point-to-point integrations through a Salesforce-native architecture
- Accelerate implementation using industry-specific templates, reusable components, and proven delivery methodologies
- Simplify future platform evolution through configurable processes and scalable application architecture
- Enable utility organizations to improve operational efficiency, enhance customer experience, and reduce implementation time, project costs, and delivery risks
